People increasingly seek great resident experience when they choose places to rent or buy. Aside from cleanliness and safety, they look for amenities and other considerations that can improve the quality of life and create a sense of community. A resident engagement platform can facilitate this and is vital for developing and maintaining the community culture at a multifamily residential development.

What is a residence experience app?

A residence experience app is an easy-to-use resident engagement platform that offers various services that can improve the living experience for residents and foster a better sense of community. The residence experience app features include move-in and move-out checklists for onboarding convenience. They also offer access to on-demand concierge services, on-demand amenities, and automated amenity reservations. Additionally, residents can get automated communications, groups for organic community engagement, event planners, and more. In short, it enables residents to curate their residential lifestyle to suit their specific preferences.

Importance of a resident experience app

A resident engagement platform is important for the following reasons:

It allows for digital engagement

With technological developments, it has become possible and convenient for people to adopt digital modes for many resident touchpoints. Even more conveniently, they can use a single app for all their residential digital engagements. They can use the resident experience app to pay rent and reserve amenities. For example, they can book their preferred time for availing of the tennis court, swimming pool, fitness class, or personal training. They can place service orders for housekeeping, dry cleaning, or pet services. They can receive community notifications and manage deliveries.

It fosters a sense of community

The group feature of the resident engagement platform enables residents to interact with one another, engage in positive group activities, and develop relationships that foster a sense of community. People are less likely to leave residential developments where they have warm relations with the other residents.

Most residents prefer to live in places where they have friendly neighbors with whom they can socialize and on whom they can rely for community support. For example, neighbors who are like an extended family and available for casual chats, walks, weekly games, meals, or drinks, weekend outings. Some may even baby-sit or pet-sit.

It enables community notifications

The community manager can use the resident engagement platform to notify residents of upcoming community events, available services, and scheduled maintenance activities. Residents can conveniently receive automated notifications of pending rents, rents paid, service charges, and more on their mobile devices. They can get notified when they receive packages, groceries, and other deliveries. They can learn how and when to join book clubs, gardening clubs, field trips, cooking classes, and other community events.

It promotes the residential development

Residents can use the resident engagement platform to leave reviews of their experiences in the residential development. If the reviews are overwhelmingly positive, they will likely attract new renters to fill rental vacancies. The community manager can encourage residents to leave reviews and use their feedback to improve community services.