As more companies shift to digital operations, service companies also need to adapt and move to paperless operations to manage field technicians. To successfully evolve, they must adopt field service management software. With this type of solution, service companies can better manage service schedules and monitor service activities. And they can use a mobile app to put these capabilities right in their field technicians’ hands. Providing technicians with mobile apps for field service only has advantages for companies that manage employees on the move. If your organization hasn’t converted to digital operations and still using paper, here are some convincing reasons to change your mind.

Boosts Productivity

Work productivity is a primary factor that most managers want to consider when working on business goals. When it is about improving field service technicians’ productivity, providing them with mobile phones and training them to have the right skills may not be enough. You still need to help them save time while out in the field with dedicated Field Service Management (FSM) Mobile App. The latest research shows that six out of every ten employees in an organization have a smartphone. However, only one of them uses a customized application that can improve productivity while at work.

Field service management software comes with a simple dashboard that you can use to track field technicians out in the field in real-time. This way, field technicians can save time and enhance their productivity when working on projects with strict deadlines. You can also use the software to collect customer data on time and eliminate the need for technicians to visit business premises to manage documents, given most FSM software’s geolocation and GPS tracking features.

Streamlined Information Flow

Reliable mobile apps for field service can streamline information flow from customers and field technicians for more efficient management. For example, a single phone call can turn into a service request when a contact center’s data is shared with field technicians. The workers out in the field get the notification right on their phones and tablets for immediate action. In the future, they can make the proper consultations and execute the tasks as instructed by the management team. The app also ensures you have a digital platform to interact with your customers in real-time. You can send your customers real-time notifications on their project progress and complete invoices on time. Lastly, you can keep customers posted on the technicians’ arrival time and work progress.

Reduced Production Cost

The main objective of a business is always to realize ROI. To boost profits, an organization should reduce the cost of production while ensuring maximum labor productivity. A company can save a lot of money by integrating cloud-based FSM software into its management field technicians. The mobile app can easily predict the right products for dispatching in the field, the correct route technicians should use when traveling to customers, and the right team to assign a task based on their expertise. This way, a business reduces production costs while ensuring that customers get the best results in every project they complete.

Improved Customer Experience

If you regularly get complaints from customers on your team’s service quality, you need to transition to mobile apps for field service. When you manually track your fleet, equipment, and workers, you will get more customer complaints. With FSM software, you can automate tasks to your best technicians and reduce complaints from customers. You can find the most experienced and available technicians to work on a project from your phone and assign them tasks even when away from your office.

Accuracy in Data Collection and Recording

Field technicians keep a lot of data while in the field. When recording information on paper documents, technicians make mistakes that can cost your business since such information is helpful in decision-making. With FSM, your staff can maintain a paperless data record, service proof, and long hours, free of error and dishonesty. You can also use the app to keep your inventory up to date by tracking your inventory in the supply chain. With a proper inventory and planned work, you can load everything a technician needs onto the truck at once and reduce the number of visits they need to make to the warehouse for additional equipment.